Booking and Cancellation Policy

Booking and Cancellation Policy

GoBritanya offers an unmatched flexibility for booking and cancellation terms

We have two sets of booking and cancellation terms: 1) Academic Year Policy, which applies to bookings commencing in August, September, and October 2024 for a period of 37 weeks or longer; and 2) Flexible All-Year Check-In Policy (i.e. Flexible Policy), which applies to all other bookings.

In simple words, if your booking length is 37 weeks or longer and you are checking-in this August, September, or October - Academic Year Policy applies. If you booked a semester stay - Flexible Policy applies; if you booked a short stay - Flexible Policy applies, if you booked a summer stay - Flexible Policy applies; if you booked 37 weeks or more and will check-in this June, July, November, December, January, February, March, or May - Flexible Policy applies.

Academic Year Policy

Applies to Long-Term Bookings (37 weeks and longer)
with August, September, October 2024 check-ins

How to Secure Your Booking

Student places
Pay £250 holding fee within 24 hrs
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Residence application
Sign the contract with your guarantor
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Student accommodation booking
Pay 1st rent payment by 30th july 2024

Terms and Benefits

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Cooling-Off Period

7-Day cooling-off before 30th July 2024 and 1-Day after

Free Cancellation Period

Free cancellation for personal reasons up until 31st May
(only holding fee is retained)

No Visa No Pay & No Place No Pay

Free cancellation for visa refusals up until 2 weeks before check-in
(only holding deposit is retained)

Payment Plans

Instant Payments: 2% discount

Single Payment: 1.5% discount

2 Instalments: Same rent amount

3 or 4 instalments: 2% interest

Tailored Payment Terms

Due dates may be tailored to your student loan
If you require a special arrangement (more instalments, delayed due dates, tailored instalment split etc.), please see “Tailored Payment Plan” for further info

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Cancellation for Visa Refusals / No Student Status

Cancel within cooling-off

Full refund, including the Holding Fee. In other words,  cancellation fee is £0

Cancel more than 2 weeks before check-in

Full refund, except for the Holding Fee. In other words,  cancellation fee is £250

Cancel 0-2 weeks before check-in

Full refund, except for the Holding Fee and 2 weeks rent.
In other words, cancellation fee is £250 + 2 weeks rent

Cancel after check-in & not collecting keys

Cancellation fee is £250 + 2 weeks rent + accumulated weeks rent from your check-in date until the date you notified us

We, unfortunately, do not offer cancellation for visa refusals after you checked-in and collected keys. We can, however, offer a replacement option

Cancellation for Other Reasons

Cancel within cooling-off

Full refund, including the Holding Fee. In other words, cancellation fee is £0

Cancel before 1st of June 2024

Full refund, except for the Holding Fee. In other words, cancellation fee is £250

We, unfortunately, do not offer cancellation for personal reasons outside cooling-off on or after 1st of June 2024. We can, however, offer a replacement option.

Flexible All-Year
Check-in Policy

Applies to all Short-Terms bookings i.e. 2 - 36 weeks bookings

Also applies to Long-Term Bookings (37 weeks and longer)
with check-ins in Nov, Dec, Jan, Feb, Mar, Apr, May, June, Jul

How to Secure Your Booking

Student places
Pay £250 holding fee within 24 hrs
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Residence application
Sign the contract with your guarantor
icon
Student accommodation booking
Pay 1st rent payment 4 weeks before check-in

Terms and Benefits

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Cooling-Off Period

1-Day Cooling-Off period

Free Cancellation Period

Free cancellation for personal reasons more than 4 weeks before check-in
(only holding fee is retained)

No Visa No Pay & No Place No Pay

Free cancellation for visa refusals up until 2 weeks before check-in
(only holding fee is retained)

Payment Plans for Short-Term Booking

Single Payment: Same rent amount

Payment Plans for Long-Term Booking

Single Payment: Same rent amount

2 Instalments: Same rent amount

3 or 4 instalments: 2% interest

Flexible Check-in

Check-in can be changed up until 4 weeks before check-in without fees
(subject to availability) and provided that the length will not shorten

Tailored Payment Terms

If you require a special arrangement, please see “Tailored Payment Plan” for further info

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Cancellation for Visa Refusals / No Student Status

Cancel within cooling-off

Full refund, including the Holding Fee. In other words, cancellation fee is £0

Cancel more than 2 weeks before check-in

Full refund, except for the Holding Fee. In other words, cancellation fee is £250

Cancel 0-2 weeks before check-in

Full refund, except for the Holding Fee and 2 weeks rent.
In other words, cancellation fee is £250 + 2 weeks rent

Cancel after check-in & not collecting keys

Cancellation fee is £250 + 2 weeks rent + accumulated weeks rent from your check-in date until the date you notified us

We, unfortunately, do not offer cancellation for visa refusals after you checked-in and collected keys.
For 37 weeks and longer bookings, we can, however, offer a replacement option.

Cancellation for Other Reasons

Cancel within cooling-off

Full refund, including the Holding Fee. In other words, cancellation fee is £0

Cancel more than 4 weeks before check-in

Full refund, except for the Holding Fee. In other words, cancellation fee is £250

We, unfortunately, do not offer cancellation outside cooling-off, 4 weeks prior to check-in or later.
For 37 weeks and longer bookings, we can, however, offer a replacement option.

Get in Touch

If you have any questions, feel free to contact us.

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