Students Booking Policy

Booking and Cancellation Policy

ACADEMIC YEAR
BOOKINGS POLICY

Applies to Long-Term Bookings (37 weeks and longer)
with August, September, October 2024 check-ins

TERMS AND BENEFITS

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Cooling-Off Period

7-day before 30th July 2024 and 1-day after

Free Cancellation Period

Free cancellation for personal reasons more than 4 weeks before check-in
(only holding deposit is retained)

No Visa No Pay & No Place No Pay

Free cancellation for visa refusals up until 2 weeks before check-in
(only holding deposit is retained)

Payment Plans

Instant Payments: 2% discount

Single Payment: 1.5% discount

2 Instalments: Same rent amount

3 or 4 instalments: 2% interest

Tailored Payment Schedule

Due dates may be tailored to your student loan

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HOW TO SECURE YOUR BOOKING

Student places
Pay £250 holding fee within 24 hrs
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Residence application
Sign the contract with your guarantor
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Student accommodation booking
Pay 1st rent payment by 30th july 2024

CANCELLATION POLICY

CANCELLATION FOR VISA REFUSALS / NO STUDENT STATUS
Cancel within cooling-off:
Full refund, including the Holding Deposit. In other words,  cancellation fee is £0
Cancel more than 2 weeks before check-in:
Full refund, except for the Holding Deposit. In other words,  cancellation fee is £250
Cancel 0-2 weeks before check-in:
Full refund, except for the Holding Deposit and 2 weeks rent. In other words,  cancellation fee is £250 + 2 weeks rent
Cancel after check-in & not collecting keys:
Cancellation fee is £250 + 2 weeks rent + accumulated weeks  rent from your check-in date until the date you notified us
CANCELLATION FOR OTHER REASONS
Cancel within cooling-off:
Full refund, including the Holding Deposit. In other words,  cancellation fee is £0
Cancel before 1st of June 2024:
Full refund, except for the Holding Deposit. In other words,  cancellation fee is £250

FLEXIBLE
BOOKINGS POLICY

Applies to all 2-36 Weeks Bookings
Also applies to Long-Term Bookings (37 weeks and longer)
with check-ins in Nov, Dec, Jan, Feb, Mar, Apr, May, June, Jul

TERMS AND BENEFITS

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Cooling-Off Period

1-Day Cooling-Off Period

Free Cancellation Period

Free cancellation for personal reasons more than 4 weeks before check-in
(only holding deposit is retained)

No Visa No Pay & No Place No Pay

Free cancellation for visa refusals up until 2 weeks before check-in
(only holding deposit is retained)

Payment Plans For Short-Term Booking

Single Payment: Same Rent Amount

Payment Plans For Long-Term Booking

Single Payment: Same Rent Amount

2 Instalments: Same Rent Amount

3 or 4 instalments: 2% interest

Flexible Check-in

Check-in can be changed up until 4 weeks before check-in without fees
(subject to availability) and providing the lengths will not shorten

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HOW TO SECURE YOUR BOOKING

Student places
Pay £250 holding fee within 24 hrs
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Residence application
Sign the contract with your guarantor
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Student accommodation booking
Pay 1st rent payment 4 weeks before check-in

CANCELLATION POLICY

CANCELLATION FOR VISA REFUSALS / NO STUDENT STATUS
Cancel within cooling-off:
Full refund, including the Holding Deposit. In other words,  cancellation fee is £0
Cancel more than 2 weeks before check-in:
Full refund, except for the Holding Deposit. In other words,  cancellation fee is £250
Cancel 0-2 weeks before check-in:
Full refund, except for the Holding Deposit and 2 weeks rent. In other words,  cancellation fee is £250 + 2 weeks rent
Cancel after check-in & not collecting keys:
Cancellation fee is £250 + 2 weeks rent + accumulated weeks  rent from your check-in date until the date you notified us
CANCELLATION FOR OTHER REASONS
Cancel within cooling-off:
Full refund, including the Holding Deposit. In other words,  cancellation fee is £0
Cancel more than 4 weeks before check-in:
Full refund, except for the Holding Deposit. In other words,  cancellation fee is £250

Get in Touch

If you have any questions, feel free to contact us.

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